Services · Warranty
Up to 10 years of peace of mind
ضمان يصل إلى 10 سنواتEvery Stressless® piece from Stressless Middle East is covered by the official Stressless® warranty. Here is what is covered, and for how long.
Internal mechanism & frame
The mechanical functions of your recliner or sofa, and the internal framework of steel and/or wood, including the metal springs.
Base, foam & power motor
The base of the chair and footstool – including the swivel ring, gas lift and extensions – all foam and interior padding, and the electronic parts and motor of power models, plus all accessories.
Power batteries
Battery units offered by Stressless®. Using third-party batteries with Stressless® products voids the entire warranty.
Leather & fabric upholstery
The leather or fabric upholstery, including stitching and zippered assemblies, when the product has been cared for following Stressless® care guidelines.
Good to know
Warranty conditions
شروط الضمان- All warranty periods start from the date of first delivery to you.
- The warranty is only valid when you buy from an authorised Stressless® retailer, such as Stressless Middle East, and the product is assembled by an authorised retailer.
- Keep your original invoice – you need it to make a warranty claim.
- It covers furniture bought for your own normal indoor use. Floor samples and products sold “as is” are not covered.
- Damage to leather or woodwork, use that does not follow the manufacturer’s recommendations, repairs by people not authorised by the manufacturer, and non-original parts are not covered.
- Some natural settling and softening of the padding and foam is normal – it is part of the break-in process.
- Stressless® covers the cost and shipping of replacement parts. Other costs, such as service or repair charges, are not covered by the manufacturer.
Need to make a claim?
Send us your invoice number and a photo of the issue on WhatsApp – our team in Dubai will take it from there.